Have a story? Care to share your positive experience with Chiphone FCU and its staff? Click Here to add your testimonial!
“I met Lisa through North End Cycle. I purchased a new 4 wheeler from there. She and I had many emails and phone calls going back and forth to get the loan, get the account set up, get auto pay set up, and most recently today get rid of paper statements. Most times when I call, I am able to reach her, sometimes when she is busy with other customers I get her voicemail, but she has always been consistent getting back to me almost immediately. She has been a pleasure to work with and very helpful with everything that I have asked her. So often people take the time to complain about someone but don’t spend the time for a compliment. So, when was looking through our multiple emails to get her phone number today, I noticed a spot where I could leave her a comment.”
Edward K. – December 12, 2024
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“Lisa has been great to work with. This is the second loan she has helped me with, and she has done a great job both times!”
Phil B. – November 13, 2024
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“Robert was such a big help with creating my new account. Gave me different tips and ways on building my credit and more. Thank you very much!
Ariella W. – June 28, 2024
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“We wanted to express our gratitude to some very good young ladies that have helped us through the years and that would be Amber and Jennifer, but the other ones have been helpful too. You see they work in the Middlebury branch, and we live in Shipshewana. My husband has been banking with Chiphone all his life he has never had any other bank. We have experienced many different kinds of people in and out of the banking system with Chiphone and the way these two girls treat their customers has just been phenomenal! They go out of their way to make us happy, within their guidelines, and succeed every single time! 99.8% of the time Chiphone has been amazing to us as customers, but when these two work together it’s just that more pleasant to be banking with Chiphone credit Union in Middlebury! I just wanted to express that this Bank has been a blessing to us in more ways because of the training and the personalities that are within. Keep up the good work girls, because we love you! I hope this gets back to them because I tell them every day that I come in how wonderful and amazing they are for us. Thank you for listening and being available for us to reach out just to show appreciation to your people that do take care of us and do a very good job at it! Sincerely, Loretta and Todd T.”
Loretta T. – June 11, 2024
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“This is the second time I drove in from South Bend for issues, and both times Lynnea made corrections in a VERY PLEASANT PROFESSIONAL manner. Her service is Excellent!”
Todd E. – June 10, 2024
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“The staff at the Merrillville branch is the best and I love Robert for helping me with my loan.”
Diane D. – June 4, 2024
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“Robert was amazing! He was super helpful, and I appreciated everything he did.”
Jamie R. – May 23, 2024
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“Regarding fraudulent activity on VISA card! “Lexis was not only helpful but very professional on the phone and by email. Thought you would appreciate hearing about such a positive experience.”
Nancy V. – January 18, 2024
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“I want to give a big thank you for another year of great, professional, and yet that special personal touch of banking service that Chiphone and its’ employees have given my family this year!”
Patricia Z. – December 12, 2023
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“Thank you Chiphone for catching someone trying to take money out of our account. Thanks to Wendy McQueen for helping us and getting us a new card. We felt so much better walking out. Thank you again Wendy McQueen.”
Nancy L. – October 18, 2023
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“Julie was very helpful! Also, friendly and professional! Thank you.”
Christine K. – October 3, 2023
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“Phone App is easy to use. Anytime I have questions, someone gets back to me in a timely manner!”
Chana M. – September 8, 2023
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“Julie and the staff at the Nappanee branch were very friendly and helpful with my problem, and all is great now.”
Douglas C. – August 25, 2023
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“Kellie went out of her way to point me in the right direction of establishing an account. She is priceless.”
Bruce Z. – August 15, 2023
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“I love my credit union.”
Connie H. – June 28, 2023
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“I want to “Thank” Alexa for helping my wife and me today. We purchased vacation tickets, and hotels and needed the fraud dept. to know so we were not blocked. Alexa was very helpful and professional.”
Rob J. – February 22, 2023
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“Robert is amazing!!!!! He just made my banking online experience so easy! I’ve never been able to understand how to use it. As of right now, I’ve got it!! Thank You, Robert.”
Brenda E. – December 10, 2022
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“I want to reach out to say, very sincerely that you have the best professional, caring staff at the Nappanee Branch. Julie, Ann-Marie and Sabrina shine brightly over there! Great personalities and willingness to help! Please give a shout out with encouragement to not change!”
Thank You
Don & Patricia Z. – November 29, 2022
Long standing members!
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“I just want to let you know that I came into Chiphone with a Bill Pay problem and everyone was really nice and helpful. Mr. Jackson immediately talked to someone at Bill Pay and sent me a copy of the check. Everything is working out.
I really appreciated all of his help!”
Sincerely,
Ruth R. – October 6, 2022
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“This woman is terrific! You should feel lucky to have her as an employee. Professional and courteous and calls it like she sees it, Norma has been a great help to me!”
Jim F. – September 8, 2022
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“I have dealt with Laura on a few occasions for loans. She is so nice/professional to deal with and makes transactions effortless. I won’t go anywhere else for loan needs.”
Eddie H. – August 9, 2022
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“Julie, I just wanted to take a moment to thank you for going way above and beyond for us. You not only found Makenna a great car but introduced us to a great dealership in Nappanee. You didn’t have to check to see what he had on the lot, but we are so glad you did. When she drove it, she was like, oh mom, this is my car! We had been looking for so long. You and your team made the financing of it easy as well. You made me glad that I bank with Chiphone and can count on feeling important to you! You Rock!!!”
Tressa H. – July 7, 2022
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“I am happy with the service and efficiency of this company.”
Soledad S. – May 13, 2022
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“In our new world of businesses struggling to find employees, Chiphone has a great one in their Merrillville branch. Samantha is an awesome employee and was very helpful working with me on my loan!”
Joby A. – February 1, 2022
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“I want to take time to thank Cindy for all of her help and great attitude while helping me today with a screw up I made online. Thank you, Cindy!”
Diane B. – December 20, 2021
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“I love Chiphone here in Middlebury. The staff is awesome, they are so caring and patient. If I have any problems they know what to do to help me. Thank you staff at Middlebury; you go beyond to help.”
Tonya P. – August 30, 2021
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“This app is easy to use. I love it.”
Nevada K. – August 25, 2021
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“I just wanted to take a moment and thank Ann Marie for the great service in securing my loan for a new camper. She was quite pleasant and made me very comfortable. Everything at the dealership went smoothly and the overall experience was most enjoyable.”
Thank you again and stay safe.
Larry W. – May 13, 2020
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“Sabrina and the Chiphone Customer Service Team were able to assist our family in recovering extremely important funds. Thank you so much for your valuable assistance.
I appreciate Sabrina’s (and Chiphone’s) willingness to make concessions to vulnerable Credit Union members during this trying time.”
Very respectfully,
William K. – April 21, 2020
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“Thanks for everything you do! Angie’s customer service is much appreciated and she was such a pleasure to work with!”
Rochelle W. – April 9, 2020
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“Just a quick note to share my appreciation for the benefits I receive with my Chiphone Prime Preferred Checking Account. Secure Checking provides Identity protection. They alerted me of fraudulent activity & provided the information I needed to refute the charges. Mr. Basil with Secure Checking was patient and eager to walk with me through the process. He helped me carefully review my credit history & get the right information to Equifax, Experian & Trans Union. Happy Member.”
LJW – April 2, 2020
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“This is our second transaction we have done with Julie. She makes the loan process so smooth. She is informative and so helpful. She will be our go to from here on out.”
Tom & Sarah S.
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“I would like to say I had a great experience opening an account and receiving a loan from Chiphone Credit Union. I could not ask for better service and Angela, she is the kindest most helpful person I have ever dealt with in 30+ years in the banking industry. I will be switching all my banking over to Chiphone, you have a member for life. Thanks again for such great service!”
Jody C.
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“Angie was extremely helpful and courteous in processing my vehicle loan. It was a very busy environment when I was in her office; however she was still able to give me the time and courtesy that I needed. She was very informative and had control of the matter at hand. I left her office very pleased with my service.”
Rachel B.
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“Our car loans and motorcycle loans have all been through Chiphone. The last car loan was the only one that Chiphone couldn’t give us the best interest rate. I like being local instead of big companies far away. Chiphone has good people to work with.”
Carolyn R.
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“Thank you Julie, you called me at the perfect time…saved me from leaving my house…and you took care of A LOT of stuff one must agree! The service will be a gift for me, thank you again. Keep up the good work!”
Bob E.
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“I’ve been with Chiphone FCU for a number of years. The employees are always friendly and go out of their way to help with my financial needs. I’ve gotten many loans and purchased numerous vehicles during my membership and will continue to stay with them. Great organization, I highly recommend them.”
Steve M.
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“I just wanted to thank you for all of your help with my mobile remote deposit mishap. Not only did you fix the problem promptly, I felt like you actually cared about getting it fixed. Great member service! It’s not often that you find that anymore. I just thought you should know. Have a great day!”
Diana S.
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“I want to thank Mira for the extraordinary service she provided for me. Her kindness, patience and diligence all made a difficult time much easier. Her caring spirit made my day better.”
Susan C. – July 23, 2020
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“Robert has been able to help me every time I call in to the bank. Lately that has been a lot. He has fixed problems even before I knew there was a problem. He is very personable while speaking to me over the phone. My husband and I have recently moved to Tennessee and had been thinking about moving all of our accounts down here. But I have been with your bank for yrs. Robert has made it possible for me to stay with Chiphone FCU. If it had not been for him, I would have just switched banks. I hope that you realize how much of an asset you have in this Gentleman. He will go a long way in life, and he will benefit your facility in many ways. I know that when I have a problem all I have to do is pick up the phone and he will do everything he can to help me. He is so awesome!”
Diana C. – August 30, 2020
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“Angela, we have been living in our new motorhome almost daily since we signed the loan with you! Thank you! We LOVE it!!!! Thank you so much for your help.”
David W. – September 21, 2020
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“I just wanted to let you know that I really appreciate Sabrina and all her help with taking care of my dad’s accounts. She is professional and very pleasant to work with. Sabrina demonstrates exceptional competence in her role at Chiphone. She was even very emotionally supportive through the tears and difficult times with my dad.”
Thank you,
Robin S. – October 14, 2020
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“We were very happy with Robert and the way he helped get things together and working. He was very diligent in finding out the trouble and correcting it for us. He kept us informed through the whole process, and helped getting my wife set up with a new password to get into our account. We are well please with his attitude and manners through the whole ordeal. Thank you for your service and time.”
David & Linda G. – December 8, 2020